Supervisor of Housekeeping, Janitorial Workers

Also called: Building Cleaning Supervisor, Building Services Supervisor, Building Superintendent, Building Supervisor, Buildings and Grounds Supervisor

$45,500

estimated salary

First-Line supervisors of housekeeping and janitorial workers directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Plan and prepare employee work schedules.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Check and maintain equipment to ensure that it is in working order.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Direct activities for stopping the spread of infections in facilities, such as hospitals.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Investigate complaints about service and equipment, and take corrective action.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
  • Recommend changes that could improve service and increase operational efficiency.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Screen job applicants, and hire new employees.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Work Context
  • Face-to-Face Discussions — 85% responded "Every day".
  • Work With Work Group or Team — 66% responded "Extremely important".
  • Electronic Mail — 78% responded "Every day".
  • Indoors, Environmentally Controlled — 78% responded "Every day".
  • Telephone — 77% responded "Every day".
  • Responsibility for Outcomes and Results — 66% responded "Very high responsibility".
  • Contact With Others — 66% responded "Constant contact with others".
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Work Activities
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
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Detailed Work Activities
  • Maintain equipment or systems to ensure proper functioning.
  • Remove snow.
  • Supervise maintenance workers.
  • Inspect work to ensure standards are met.
  • Plan employee work schedules.
  • Clean facilities or sites.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Skills

Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking
  • Talking to others to convey information effectively.
Monitoring
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management
  • Managing one's own time and the time of others.
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Abilities

Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Near Vision
  • The ability to see details at close range (within a few feet of the observer).
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Enterprise resource planning ERP software
  • SAP Hot Technology
Word processing software
  • Microsoft Word Hot Technology
Project management software
  • Microsoft Project Hot Technology
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