Maids and housekeeping cleaners perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Keep storage areas and carts well-stocked, clean, and tidy.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Dust and polish furniture and equipment.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Sort, count, and mark clean linens and store them in linen closets.
Sort clothing and other articles, load washing machines, and iron and fold dried items.
Assign duties to other staff and give instructions regarding work methods and routines.
Move and arrange furniture and turn mattresses.
Answer telephones and doorbells.
Replace light bulbs.
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
Hang draperies and dust window blinds.
Request repair services and wait for repair workers to arrive.
Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.
Remove debris from driveways, garages, and swimming pool areas.
Wash dishes and clean kitchens, cooking utensils, and silverware.
Polish silver accessories and metalwork, such as fixtures and fittings.
Run errands, such as taking laundry to the cleaners and buying groceries.
Work Context
Spend Time Standing — 85% responded "Continually or almost continually".
Spend Time Making Repetitive Motions — 83% responded "Continually or almost continually".
Spend Time Walking and Running — 73% responded "Continually or almost continually".
Spend Time Bending or Twisting the Body — 70% responded "Continually or almost continually".
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 70% responded "Every day".
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 63% responded "Continually or almost continually".
Work With Work Group or Team — 34% responded "Extremely important".
Time Pressure — 54% responded "Every day".
Contact With Others — 38% responded "Contact with others most of the time".
Exposed to Contaminants — 58% responded "Every day".
Importance of Being Exact or Accurate — 39% responded "Extremely important".
Spend Time Kneeling, Crouching, Stooping, or Crawling — 31% responded "More than half the time".
Structured versus Unstructured Work — 34% responded "Some freedom".
Deal With External Customers — 36% responded "Important".
Freedom to Make Decisions — 29% responded "A lot of freedom".
Responsible for Others' Health and Safety — 31% responded "Very high responsibility".
Physical Proximity — 39% responded "I work with others but not closely (e.g., private office)".
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
Move materials, equipment, or supplies.
Clean facilities or sites.
Dispose of trash or waste materials.
Inventory materials or equipment.
Clean facilities or sites.
Inventory materials or equipment.
Clean furniture or fixtures.
Clean equipment or supplies.
Clean building walls or flooring.
Clean furniture or fixtures.
Clean building walls or flooring.
Clean furniture or fixtures.
Clean building walls or flooring.
Clean furniture or fixtures.
Decorate indoor or outdoor spaces.
Clean equipment or supplies.
Monitor building premises to ensure occupant or visitor safety.
Clean equipment or supplies.
Clean facilities or sites.
Remove debris from work sites.
Sort materials or products.
Operate garment treatment equipment.
Deliver items.
Purchase products or services.
Inventory materials or equipment.
Clean furniture or fixtures.
Move furniture.
Decorate indoor or outdoor spaces.
Schedule repair, installation or maintenance activities.
Maintain equipment or systems to ensure proper functioning.
Instruct staff in work policies or procedures.
Plan employee work schedules.
Answer telephones to direct calls or provide information.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Service Orientation
Actively looking for ways to help people.
Coordination
Adjusting actions in relation to others' actions.
Time Management
Managing one's own time and the time of others.
Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Stamina
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Extent Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Near Vision
The ability to see details at close range (within a few feet of the observer).
