Member Service Representative

  • MDI Group
  • Chandler, AZ, USA
  • Mar 11, 2019
Contractor Customer Service

Job Description

Do you have a passion for fitness and education?  Do you enjoy a fast paced work environment in a dynamic industry with an industry leader?

Due to fast paced growth, we need to bring on more talent.  The Customer Service Representative will join the team and engage with customers to provide support on their journey. This position will report into our Chandler office.

Responsibilities

  • Resolve incoming member requests and inquires via telephone, email, and/or social media.
  • Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials.
  • Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.
  • Fully document inquiries and resolutions.
  • Identify and report unusual inquiry trends. 

Preferred Skills and Experience

  •          Friendly and resolution focused interpersonal skills.
  •          Articulate verbal and written communication skills.
  •          Experience navigating various business systems to support customer inquiries.
  •          Problem solving skills.
  •          Interest in fitness and training preferred.
  •          Certified Personal Training (CPT certification) highly desired.

Minimum Basic Qualifications

  •          Minimum of 2 years of customer service.
  •          High school graduate or equivalent.