Supervisor of Non-Retail Sales Workers

Also called: Advertising Material Distributors Supervisor, Blood Donor Recruiter Supervisor, Bowling Desk Clerk Supervisor, Bulk Plant Supervisor, Circulation Crew Leader

$90,120

estimated salary

First-Line supervisors of non-retail sales workers directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Visit retailers and sales representatives to promote products and gather information.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Prepare sales and inventory reports for management and budget departments.
  • Examine products purchased for resale or received for storage to determine product condition.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
Work Context
  • Electronic Mail — 100% responded "Every day".
  • Telephone — 98% responded "Every day".
  • Face-to-Face Discussions — 91% responded "Every day".
  • Contact With Others — 73% responded "Constant contact with others".
  • Work With Work Group or Team — 69% responded "Extremely important".
  • Indoors, Environmentally Controlled — 86% responded "Every day".
  • Time Pressure — 70% responded "Every day".
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Work Activities
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
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Detailed Work Activities
  • Monitor sales activities.
  • Supervise sales or support personnel.
  • Explain technical product or service information to customers.
  • Answer customer questions about goods or services.
  • Monitor sales activities.
  • Supervise sales or support personnel.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Skills

Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Monitoring
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
  • The ability to speak clearly so others can understand you.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Video creation and editing software
  • YouTube Hot Technology
Enterprise resource planning ERP software
  • Microsoft Dynamics Hot Technology
  • NetSuite ERP Hot Technology
  • SAP Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
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Education

Bachelor's Degree or
Some College Courses
usually needed

Get started on your career:

Job Outlook

New job opportunities are less likely in the future.
Salary
$78,560
$44,860
$151,790