Secretaries and Administrative Assistants

Structured versus Unstructured Work — 61% responded "A lot of freedom".

Letters and Memos — 54% responded "Every day".

Importance of Being Exact or Accurate — 58% responded "Very important".

Time Pressure — 42% responded "Every day".

Indoors, Environmentally Controlled — 74% responded "Every day".

Deal With External Customers — 58% responded "Extremely important".

Freedom to Make Decisions — 50% responded "Some freedom".

Coordinate or Lead Others — 42% responded "Very important".

Impact of Decisions on Co-workers or Company Results — 36% responded "Important results".

Frequency of Decision Making — 38% responded "Every day".

Deal With Unpleasant or Angry People — 35% responded "Once a month or more but not every week".

Spend Time Making Repetitive Motions — 26% responded "Never".

Frequency of Conflict Situations — 36% responded "Once a month or more but not every week".

Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Record information from meetings or other formal proceedings.

Issue documentation or identification to customers or employees.

Distribute materials to employees or customers.

Execute sales or other financial transactions.

Execute sales or other financial transactions.

Collect deposits, payments or fees.

Coordinate operational activities.

Develop computer or online applications.

Train personnel.

Prepare informational or reference materials.

Answer telephones to direct calls or provide information.

Discuss account status or activity with customers or patrons.

Refer customers to appropriate personnel.

Greet customers, patrons, or visitors.

Route mail to correct destinations.

Distribute incoming mail.

Prepare documentation for contracts, transactions, or regulatory compliance.

Operate office equipment.

Proofread documents, records, or other files to ensure accuracy.

Maintain current knowledge related to work activities.

Schedule appointments.

Schedule appointments.

Manage clerical or administrative activities.

Send information, materials or documentation.

Distribute materials to employees or customers.

Order materials, supplies, or equipment.

Search files, databases or reference materials to obtain needed information.

Order materials, supplies, or equipment.

Execute sales or other financial transactions.

Send information, materials or documentation.

Develop organizational policies or programs.

Prepare employee work schedules.

Schedule operational activities.

Make travel, accommodations, or entertainment arrangements for others.

Operate communications equipment or systems.

Supervise clerical or administrative personnel.