Lodging Manager

Also called: Accommodations General Manager, Accommodations Manager, Agricultural Labor Camp Manager, Apartment Coordinator, Bed and Breakfast Innkeeper

$65,270

estimated salary

Lodging Managers plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Greet and register guests.
  • Monitor the revenue activity of the hotel or facility.
  • Manage and maintain temporary or permanent lodging facilities.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Interview and hire applicants.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Collect payments and record data pertaining to funds and expenditures.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Prepare required paperwork pertaining to departmental functions.
  • Show, rent, or assign accommodations.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Book tickets for guests for local tours and attractions.
Work Context
  • Telephone — 92% responded "Every day".
  • Electronic Mail — 92% responded "Every day".
  • Contact With Others — 90% responded "Constant contact with others".
  • Face-to-Face Discussions — 92% responded "Every day".
  • Work With Work Group or Team — 80% responded "Extremely important".
  • Structured versus Unstructured Work — 67% responded "A lot of freedom".
  • Frequency of Decision Making — 81% responded "Every day".
  • Read More
Work Activities
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Read More
Detailed Work Activities
  • Provide basic information to guests, visitors, or clients.
  • Provide basic information to guests, visitors, or clients.
  • Resolve customer complaints or problems.
  • Prepare staff schedules or work assignments.
  • Resolve customer complaints or problems.
  • Direct administrative or support services.
  • Read More

Knowledge

English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Read More

Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
  • Actively looking for ways to help people.
Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking
  • Talking to others to convey information effectively.
Read More

Abilities

Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
  • The ability to speak clearly so others can understand you.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Read More

Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
Read More

Technology

You might use software like this on the job:

Enterprise resource planning ERP software
  • Oracle JD Edwards EnterpriseOne Hot Technology
Web page creation and editing software
  • Facebook Hot Technology
Word processing software
  • Microsoft Word Hot Technology
  • Word processing software
Read More

Education

Bachelor's Degree or
Less than a High School Diploma
usually needed

Get started on your career:

Job Outlook

New job opportunities are less likely in the future.
Salary
$56,670
$32,980
$108,060