General and operations managers plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.
  • Prepare staff work schedules and assign specific duties.
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
  • Perform personnel functions, such as selection, training, or evaluation.
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
  • Set prices or credit terms for goods or services, based on forecasts of customer demand.
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Plan store layouts or design displays.
Work Context
  • Face-to-Face Discussions — 96% responded "Every day".
  • Telephone — 97% responded "Every day".
  • Electronic Mail — 92% responded "Every day".
  • Structured versus Unstructured Work — 82% responded "A lot of freedom".
  • Contact With Others — 81% responded "Constant contact with others".
  • Work With Work Group or Team — 80% responded "Extremely important".
  • Freedom to Make Decisions — 79% responded "A lot of freedom".
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Work Activities
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Detailed Work Activities
  • Implement organizational process or policy changes.
  • Manage environmental sustainability projects.
  • Analyze data to inform operational decisions or activities.
  • Analyze financial records to improve efficiency.
  • Direct organizational operations, projects, or services.
  • Prepare staff schedules or work assignments.
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Knowledge

Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Coordination
  • Adjusting actions in relation to others' actions.
Monitoring
  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity
  • The ability to speak clearly so others can understand you.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression
  • The ability to communicate information and ideas in writing so others will understand.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Document management software
  • Adobe Systems Adobe Acrobat Hot Technology
  • Dropbox
Graphics or photo imaging software
  • Adobe Systems Adobe Creative Cloud Hot Technology
  • Adobe Systems Adobe Photoshop Hot Technology
  • Microsoft Visio Hot Technology
Human resources software
  • ADP Workforce Now Hot Technology
  • Oracle Taleo Hot Technology
  • Human resource management software HRMS
  • Human resources software
  • Personnel scheduling software
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Education

Bachelor's Degree or
Some College Courses
usually needed

Get started on your career:

Job Outlook

New job opportunities are very likely in the future.
Salary
$103,650
$45,850
$208,000+