Gambling managers plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Track supplies of money to tables and perform any required paperwork.
  • Resolve customer complaints regarding problems, such as payout errors.
  • Market or promote the casino to bring in business.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Set and maintain a bank and table limit for each game.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
  • Train new workers or evaluate their performance.
  • Interview and hire workers.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
  • Record, collect, or pay off bets, issuing receipts as necessary.
  • Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
  • Monitor credit extended to players.
  • Notify board attendants of table vacancies so that waiting patrons can play.
Work Context
  • Indoors, Environmentally Controlled — 100% responded "Every day".
  • Frequency of Decision Making — 94% responded "Every day".
  • Face-to-Face Discussions — 97% responded "Every day".
  • Electronic Mail — 98% responded "Every day".
  • Telephone — 83% responded "Every day".
  • Freedom to Make Decisions — 75% responded "A lot of freedom".
  • Work With Work Group or Team — 68% responded "Extremely important".
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Work Activities
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Detailed Work Activities
  • Promote products, services, or programs.
  • Resolve customer complaints or problems.
  • Maintain knowledge of current developments in area of expertise.
  • Evaluate employee performance.
  • Conduct employee training programs.
  • Monitor activities of individuals to ensure safety or compliance with rules.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Skills

Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination
  • Adjusting actions in relation to others' actions.
Critical Thinking
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking
  • Talking to others to convey information effectively.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning
  • The ability to apply general rules to specific problems to produce answers that make sense.
Speech Recognition
  • The ability to identify and understand the speech of another person.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Data base user interface and query software
  • Data entry software Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
Office suite software
  • Microsoft Office Hot Technology
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Education

High School Diploma or
Bachelor's Degree
usually needed

Get started on your career:

Job Outlook

New job opportunities are very likely in the future.
Salary
$75,470
$46,540
$139,680