Food Service Managers plan, direct, or coordinate activities of an organization or department that serves food and beverages.

  • Keep records required by government agencies regarding sanitation or food subsidies.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain food and equipment inventories, and keep inventory records.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Count money and make bank deposits.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Schedule staff hours and assign duties.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  • Order and purchase equipment and supplies.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Take dining reservations.
  • Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
  • Create specialty dishes and develop recipes to be used in dining facilities.
Work Context
  • Contact With Others — 89% responded "Constant contact with others".
  • Responsible for Others' Health and Safety — 80% responded "Very high responsibility".
  • Work With Work Group or Team — 87% responded "Extremely important".
  • Face-to-Face Discussions — 80% responded "Every day".
  • Telephone — 70% responded "Every day".
  • Electronic Mail — 81% responded "Every day".
  • Frequency of Decision Making — 76% responded "Every day".
  • Read More
Work Activities
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Read More
Detailed Work Activities
  • Evaluate quality of materials or products.
  • Resolve customer complaints or problems.
  • Evaluate quality of materials or products.
  • Schedule product or material transportation.
  • Monitor organizational procedures to ensure proper functioning.
  • Manage organizational or project budgets.
  • Read More

Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Read More

Skills

Service Orientation
  • Actively looking for ways to help people.
Management of Personnel Resources
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Read More

Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Read More

Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
Read More

Technology

You might use software like this on the job:

Office suite software
  • Google Drive Hot Technology
  • Microsoft Office Hot Technology
Word processing software
  • Google Docs Hot Technology
  • Microsoft Word Hot Technology
  • Evernote
  • Word processing software
Accounting software
  • Intuit QuickBooks Hot Technology
  • Food Services Solutions DayCap
Read More

Education

High School Diploma or
Some College Courses
usually needed

Get started on your career:

Job Outlook

New job opportunities are less likely in the future.
Salary
$56,590
$33,880
$94,770